Q and A

Why choose North Pole Lighting Co.?

We bring maximum Christmas spirit to your home with a seamless, professional installation. Our top-tier LED bulbs, custom-fitted cords, and house-matching light strands guarantee a perfect fit, while our extensive color options and full-twinkle promise make holiday lighting easy and magical!

What does your service cost?
Our custom quote is based on Google Maps photos and priced per linear foot. A basic installation includes rooflines, gutters, and eaves on the front of your home.

The typical cost of a basic installation is:

1,000-2,000 sq/ft home: $400-800

2,000-3,000 sq/ft home: $600-1,000

3,000-4,000 sq/ft home: $800-1,200

Additional costs apply for tree wraps, ridge lines, shrubs, windows, and fences.

What is your full-twinkle guarantee?

Although light failures are rare, we ensure maximum Christmas spirit by repairing any issues within 48 hours of your report. Please notify us promptly to keep your display shining bright!

What are my color and design options?

We offer three different wire colors to closely match your house. We always stock warm white, cool white, red, green, and multicolor bulbs. Other colors are available with a two-week preorder.

Are you insured?

Yes, we are fully licensed, bonded, and insured.

Who buys the lights?

There are no additional fees beyond the installation cost. The lights and extension cords are custom-fitted, color-matched to your home, and stored at the end of the season. Lights are typically upgraded or replaced every 3-5 years.

How are the lights fastened to my home?

Ridgelines, gutters, and eaves are secured with removable clips.

Are staples ever required?

We don’t recommend installing lights around windows, as it requires staples. However, a minimal number of staples are used on tree trunks and extension cords to prevent sagging, and they are fully removed during teardown.

When are the lights removed?

Lights are removed within the first three weeks of January.

Where are the lights stored in the off-season?

Lights are stored at the North Pole Lighting Co. warehouse until the next season.

May I store the lights?
We handle light storage for you at the North Pole Lighting Co. warehouse. However, if you’d prefer to store them yourself, you can secure that option with a down payment of 25% of the initial installation cost for the following year’s service. This down payment ensures your lights are ready to go when needed.

May I change the design, layout, or color from one year to the next?

Absolutely! We encourage creativity and are happy to work with you to adjust the design, layout, or color each year to fit your vision. Minor adjustments are part of the service, and we’ll make sure your display continues to shine exactly how you want it.

Is there any contract or obligation to use your service the following year?

There’s no obligation or contract to use our service the following year. However, with a 25% down payment, you can reserve your spot for next season, ensuring priority scheduling. Plus, if you rebook within your first season, you'll receive a 10% discount for the following year.

Are there discounts for multi-year agreements?

While we aren't offering multi-year agreements at the moment, we encourage you to take advantage of our rebook option for next year. Stay tuned for future discounts and benefits next season!

Do you install permanent lights like Govee or other app controlled lights?

Yes, and while it is still relatively new in the industry, we have extensive experience installing the lights. We do not provide the lights, but they are available in Costco and Amazon. We have had a lot of success and happy customers with our Govee installations!